Help

Payment Processing

We process payments securely using Shopify which is powered by Stripe.


Shipping

We can hardly wait for you to get your stuff.

Orders are fulfilled within 2-5 days from our warehouse in Los Angeles, California. Sometimes it may take a bit longer due to weather, stock, and materials. Digital Downloads should be immediate: expect links via email after purchase.

Estimated Shipping Times After Fulfillment

USA: 3-5 business days
Canada: 5-10 business days
International: 10-20 business days

International shipping

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. WhenWeLand does not take responsibility for possible fees.


Return Policy

You have 15 days from the date of purchase to request a refund. Unfortunately we can’t offer you a refund or exchange after that period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Downloadable products
  • Software
  • Gift cards

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at customerservice@whenweland.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return Procedure

  • Contact us if you need to make a return.
  • Wait for us to get in touch within 24 business hours. We'll then provide instructions for your return.